Clients work with us to plan, design and build digital services.

So we do two things:

Service design

  • Digital strategy
  • Customer experience design
  • Product innovation
  • Content design

Modern engineering

  • Websites, CMS & CRM
  • Platform & systems integration
  • DevOps & cloud hosting
  • Delivery management

We run an advanced digital practice — agile, light, iterative and transparent — in a learning culture. We help our clients do the same.

We’re a maker’s place. We love to ship — especially in regulated, high profile and complex situations where security and resilience really matter and customer experience is the competitive battleground.

Clients work with us to get things done.

What we're working on right now

Helping the Department of Health’s Digital and Technology Strategy team map the digital support and approvals process for the NHS and other arm's length delivery bodies

We rebuilt the online donations platform for British Red Cross and scaled it to support the One Love Manchester appeal. We’re supporting and developing it now, as it collects donations for their other appeals - e.g the recent hurricanes and appeals for Myanmar and Grenfell Tower.

We’re continuing to develop Nuffield Health's My Bookings app, allowing gym members to book classes on the go. Live on the Apple and Play stores.

We're developing new account-based services so Aetna policyholders can more actively manage their well-being and more easily access healthcare.

Helping reduce corporate client on-boarding time from six months to a matter of days, and building transactional services for mobile and desktop customers.

We’re designing and integrating business banking functions with WeChat - for executing and tracking trade transactions in mainland China.

We're also...

…working with a global private bank to design and prototype a wealth-reporting dashboard with portfolio viewing and x-ray capability for complex holdings. And we're redesigning and re-platforming the Royal College of Speech and Language Therapists’ website.

see our work

Working with Friday

How can we help?

Most of our work entails long-term programmes 
of digital transformation and delivery.

But many of our relationships begin 
with a single project. So we’ve developed 
a set of simple, effective engagements for new clients, at fixed cost, designed to deliver high value quickly.

Target Customer Experience™

Our proprietary Target Customer Experience™ process helps you articulate a future, better, customer experience – showing how digital can improve service delivery both on and offline. It makes the complex startlingly simple.

The holy grail of target customer experience and something that a lot of organisations strive for.

- Amanda Rendle, Global Head of Marketing, HSBC

More about Target Customer Experience™

Delivery Engine

Our modern digital design and build practice provides reliable long-term and large-scale delivery support. And our Alpha Sprint process enables new clients to prototype and test new products and services in just four weeks.

We've delivered transformation at an incredible cadence, with several services launched every month.

- Iain O’Neil, Digital Director, Nuffield Health

More about Delivery Engine

Digital Maturity Assessments

Developed with 
over 50 organisations, our digital maturity framework benchmarks your digital transformation progress - helping build consensus around strategy, ambition and performance.

Friday helped broaden our thinking on how our organisation might function in the future.

- Kamini Gadhok, Chief Executive, Royal College of Speech and Language Therapists

More about Digital Maturity Assessments

Our clients