Delivery Manager

What you’ll do

Delivery managers are able to work across range of projects or tasks simultaneously, under direction. You will work closely with the Head of Delivery or a Delivery Director on digital service design projects. You will develop and implement tactical plans, run project rhythms and reporting and motivate and inspire project teams. In discussion and agreement with the team, you’ll implement the delivery approach and take responsibility for ensuring projects are delivered successfully.

About the role

The big picture

  • You’ll develop a good understanding of Friday’s goals and vision; and why clients come to Friday
  • You will collaborate with a mixed-disciplinary team to deliver digital products and services
  • You will spend approximately 85% - 90% of your time ‘in the work’

Key responsibilities

Under supervision, you will:

  • Formulate delivery plans and set projects up for success
  • Manage JIRA and Confluence spaces effectively, remaining close to the detail throughout the project/product lifecycle
  • Attend or facilitate discussions around delivery approach, clearly communicate this to others and be ‘in the work’ yourself
  • Build relationships with other departments and with our clients
  • Play a key role in the planning and casting of projects, prioritising the work that needs to be done against the capacity and capability of the team
  • Spot warning signs of things going wrong and provide a recommendations to alleviate delivery challenges
  • Be involved in estimating and defining effort for projects, to create proposals and Statements of Work for internal review
  • Deliver projects and products using the appropriate delivery methodology, learning and iterating frequently
  • Analyse and evaluate risks and issues and clarify understanding or expectations in order to seek the best options, taking into account of the wider context of a project
  • Make timely decisions, communicate them clearly and action them swiftly You will generate timely, consistently accurate reporting of resourcing and financial data

Key skills

  • Excellent communication skills, exemplifying positive client service behaviours
  • Excellent written and numerical skills
  • Confident and well organised
  • Excellent attention to detail
  • A good understanding of estimating and costing and how agency resourcing works

The big plus

  • Experience in using JIRA and Confluence
  • Experience working in an agency or comparable environment
  • SCRUM certificate 

To find out more about this key role on the Delivery Management team at Friday please request a full JD by emailing with subject line 'Delivery Manager Role'

Package and benefits

Competitive salary, dependent on experience

  • Health insurance
  • Free eye tests
  • Discretionary bonus
  • Childcare vouchers
  • Employee assistance programme
  • Independent financial advice
  • Contributory pension
  • Summer working hours
  • Enhanced adoption, paternity and maternity leave
  • Professional membership fees and subscriptions paid
  • Weekly massages
  • Perkbox