The practical guide to delivering a virtual consultation service
Welcome to the virtual consultation teardown, written for Product Owners, Senior Executives and Digital Directors.
This teardown is a strategic companion and practical guide for delivering a virtual consultation service. These services are most commonly found within healthcare but becoming increasingly applicable across a wide range of sectors where face to face service interactions are the norm.
This practical guide is a consolidation of our research and first-hand experience of developing this type of service within an ever changing and complex environment. It provides the basis for understanding whether a virtual consultation is right for your business, and if so, how to successfully deliver it.
What does it take to develop a virtual consultation service, and do it right?