Digital is the foundation for all customer experience improvements, because it is the only place where the single up-to-date view of the customer can come together.
We redesigned Friday's benefits package, by asking the team what's important. Then at the start of June, we introduced reduced summer working hours. Head of Delivery, Stacey Clegg, wrote about how we did it, and what the effects have been like.
Where is the pressure coming from for Pharma companies – and how is this impacting on their need to create patient-driven digital experiences?
At Friday, we pride ourselves on building digital services that perform at scale. The donations platform we built for British Red Cross is no exception, and was put to the ultimate test after the tragic Manchester bombings.
The popular narrative — that agile, digitally native fintechs are unseating the old guard — is feeling a little outdated. So what’s really going on?
Or to put it another way: why does Friday have an engineering department that comprises some 50% of our headcount?
Ten not-for-profit organisations discuss our digital maturity measurement framework. While charities have mature digital fund-raising operations, many struggle to apply digital products and services to their core activities.
Good digital products and services are useful by fitting perfectly what people need. They don’t need big-budget claim-making marketing. Usefulness shines brighter, reaches further and converts more powerfully. Usefulness beats shouting.
There are well-established tools for automating the testing of how software behaves, but very few that automate the testing of how software looks. So Friday made Spectre, an open-source visual-regression testing tool.
A group of high-touch b2c service firms discuss our Target Customer Experience maps as a way to articulate organisation-wide vision, garner support from senior management, rally the grassroots and inoculate against in-fighting.
Our work in the utilities sector showed that putting more data in the hands of consumers does not automatically serve the cause of transparency: the data has to answer the questions customers are really asking.
It's the people I work with at Friday that make my job there so much more enjoyable than my previous posts.
Photoshop isn’t up to laying out text for the web, so we made our own tool that enables designers to make typography decisions in the browser.
As part of our investigation into building digital health services, we spoke to Drew Schiller, co-founder and CTO of Validic.
Content is what visitors come to your site for, whether to consume it, create it or interact with it. So here are 7 easy steps to ensure your site sucks
How do you know when you’ve got enough documentation to support a project? Here are eight lessons we’ve learned during long developments over the last few years
Something you did in previous life (or probably this one) means you've inherited a death-march project. Now what?
Freed from printing presses and conventional broadcast models, media owners are struggling with digital challenges to their business models
What can the makers of medical devices learn about data-driven design for patients?
Customer experience is a whole-team responsibility, which fuels the need to bring together UX and creative teams.
Ground rules for ensuring your content set-up is in proportion to your capabilities
Developing organisational agility is a journey towards digital maturity, not a project you can complete quickly or a product you can buy
Thought leadership articles are one of the most widely abused forms of corporate content. If your thoughts don't give compliance conniptions, they probably don't qualify as 'leadership'