A day in the life of a… Digital Strategist with Econsultancy

At the beginning of the year, Ben Davis at Econsultancy interviewed one of our Digital Strategists at Friday, Remy Brooks about his typical (or not so typical!) day at the agency.

Remy Brooks

3 minute read

8 tips to foster a partnership-style relationship with clients

A partnership relationship between client and agency is one that involves collaborative goal-setting over the long term, using the client’s business objectives as a framework. Client Lead at Friday – Laura Sacchi – shares her tips.

Laura Sacchi

6 minute read

Strategic Research at the Cystic Fibrosis Trust

Dr Janet Allen, the Director of Strategic Research at the Cystic Fibrosis Trust talks to Friday about the work the Trust has been doing – with a specific focus on their digital research and initiatives. Here's what we discussed.

Elly Aylwin-Foster

5 minute read

Service on the seas: a service design experiment for cruise ships

A service design experiment for cruise ships – our team spent some time imagining how connected technologies, improved data practices and a sharp focus on customer needs can radically improve the service experience for cruise passengers.

Silvia Novak

6 minute read

A roundtable on funding for digital in financial services organisations

In late September we hosted a roundtable with guests from 8 financial organisations on how digital budget evolves - and the triggers that drive periods of transition.

Alex Wright

4 minute read

A roundtable on patient utility; points of discussion

Friday hosted a discussion about how the different - often isolated - actors in the health landscape might work closer together in order to deliver outcomes that are truly useful to patients.

Elly Aylwin-Foster

4 minute read

Digital is the anchor channel in service relationships

Digital is the foundation for all customer experience improvements, because it is the only place where the single up-to-date view of the customer can come together.

Alex Wright

4 minute read

Redesigning our benefits

We redesigned Friday's benefits package, by asking the team what's important. Then at the start of June, we introduced reduced summer working hours. Head of Delivery, Stacey Clegg, wrote about how we did it, and what the effects have been like.

Stacey Clegg

3 minute read