Digital is the anchor channel in service relationships

Digital is the foundation for all customer experience improvements, because it is the only place where the single up-to-date view of the customer can come together.

Alex Wright

4 minute read

Redesigning our benefits

We redesigned Friday's benefits package, by asking the team what's important. Then at the start of June, we introduced reduced summer working hours. Head of Delivery, Stacey Clegg, wrote about how we did it, and what the effects have been like.

Stacey Clegg

3 minute read

Why the pharmaceutical industry should invest in Target Patient Experiences to succeed

Where is the pressure coming from for Pharma companies – and how is this impacting on their need to create patient-driven digital experiences?

Elly Aylwin-Foster

2 minute read

One Love, three days: how British Red Cross handled digital donations from a live event

At Friday, we pride ourselves on building digital services that perform at scale. The donations platform we built for British Red Cross is no exception, and was put to the ultimate test after the tragic Manchester bombings.

Chris Walker

4 minute read

Fintech won’t kill established financial institutions, but it will change them

The popular narrative — that agile, digitally native fintechs are unseating the old guard — is feeling a little outdated. So what’s really going on?

Alex Wright

3 minute read

Why we must be able to build what we design

Or to put it another way: why does Friday have an engineering department that comprises some 50% of our headcount?

Chris Walker

3 minute read

A roundtable on delivering digital services in charities

Ten not-for-profit organisations discuss our digital maturity measurement framework. While charities have mature digital fund-raising operations, many struggle to apply digital products and services to their core activities.

Alex Wright

4 minute read

Usefulness wins - service design and the future of marketing

Good digital products and services are useful by fitting perfectly what people need. They don’t need big-budget claim-making marketing. Usefulness shines brighter, reaches further and converts more powerfully. Usefulness beats shouting.

Alex Wright

3 minute read