A clear target customer experience creates purpose that colleagues can share

A group of high-touch b2c service firms discuss our Target Customer Experience maps as a way to articulate organisation-wide vision, garner support from senior management, rally the grassroots and inoculate against in-fighting.

Estelle Ricoux

3 minute read

How we do visual regression testing

There are well-established tools for automating the testing of how software behaves, but very few that automate the testing of how software looks. So Friday made Spectre, an open-source visual-regression testing tool.

Nick Dunn

2 minute read

Designing customer experiences for utilities

Our work in the utilities sector showed that putting more data in the hands of consumers does not automatically serve the cause of transparency: the data has to answer the questions customers are really asking.

Friday

4 minute read

My digital journey

Our work in the utilities sector showed that putting more data in the hands of consumers does not automatically serve the cause of transparency: the data has to answer the questions customers are really asking. My digital journey Lauren Chamberlain 20 January 2016 It's the people I work with at Friday that make my job there so much more enjoyable than my previous posts.

Lauren Chamberlain

3 minute read

Bridging the Photoshop divide

Photoshop isn’t up to laying out text for the web, so we made our own tool that enables designers to make typography decisions in the browser.

Nick Dunn

3 minute read

Moving people’s data to the healthcare system

As part of our investigation into building digital health services, we spoke to Drew Schiller, co-founder and CTO of Validic.

Estelle Ricoux

8 minute read

How to make content that fails

Content is what visitors come to your site for, whether to consume it, create it or interact with it. So here are 7 easy steps to ensure your site sucks.

Andrew Charlesworth

4 minute read

Documentation: why, what... and for whom

How do you know when you’ve got enough documentation to support a project? Here are eight lessons we’ve learned during long developments over the last few years

Friday

3 minute read