Why we must be able to build what we design

Or to put it another way: why does Friday have an engineering department that comprises some 50% of our headcount?

Chris Walker

3 minute read

A roundtable on delivering digital services in charities

Ten not-for-profit organisations discuss our digital maturity measurement framework. While charities have mature digital fund-raising operations, many struggle to apply digital products and services to their core activities.

Alex Wright

4 minute read

Usefulness wins - service design and the future of marketing

Good digital products and services are useful by fitting perfectly what people need. They don’t need big-budget claim-making marketing. Usefulness shines brighter, reaches further and converts more powerfully. Usefulness beats shouting.

Alex Wright

3 minute read

A clear target customer experience creates purpose that colleagues can share

A group of high-touch b2c service firms discuss our Target Customer Experience maps as a way to articulate organisation-wide vision, garner support from senior management, rally the grassroots and inoculate against in-fighting.

Estelle Ricoux

3 minute read

How we do visual regression testing

There are well-established tools for automating the testing of how software behaves, but very few that automate the testing of how software looks. So Friday made Spectre, an open-source visual-regression testing tool.

Nick Dunn

2 minute read

Designing customer experiences for utilities

Our work in the utilities sector showed that putting more data in the hands of consumers does not automatically serve the cause of transparency: the data has to answer the questions customers are really asking.

Friday

4 minute read

My digital journey

Our work in the utilities sector showed that putting more data in the hands of consumers does not automatically serve the cause of transparency: the data has to answer the questions customers are really asking. My digital journey Lauren Chamberlain 20 January 2016 It's the people I work with at Friday that make my job there so much more enjoyable than my previous posts.

Lauren Chamberlain

3 minute read

Bridging the Photoshop divide

Photoshop isn’t up to laying out text for the web, so we made our own tool that enables designers to make typography decisions in the browser.

Nick Dunn

3 minute read